IT Support Services

Copper Support

From S$29 / hour
  • Remote Technical Support
  • Same day assistance
  • Free software to enable remote support
  • High discounts for bundle purchase
  • Onsite support available at discounted rate if remote support doesn't solve the issue
  • 24/7 Emergency Support

Platinum Support

From S$69 / hour
  • Onsite Technical Support
  • Same day assistance
  • Free software to enable remote support
  • High discounts for bundle purchase
  • Dedicated onsite support available for free within the bundled hours
  • 24/7 Emergency Support

Ad-hoc Support

S$99 / hour *
  • Over 20% cheaper than our competitors!
  • Onsite Technical Support
  • Same day assistance
  • Experienced Support Personnel
  • No other hidden fees
  • 24/7 Emergency Support
  • Minimum 2 hours applies

Managed Support Services Partner

 
Tailored IT Support to take care of your entire IT Ecosystem
  • Tailored to meet your business needs
  • Proactive troubleshooting and maintenance
  • Onsite or Remote Support availability
  • 24/7 Emergency Support
  • 24/7 Infrastructure Monitoring
  • Guaranteed to meet your SLA demands
  • Highly competent staff with more than 10 years experience
  • Cost effective rates yet high quality support
  • Experienced in handling SoHo, SMEs and even MNCs across multiple geographical regions
  • Contact us to know further about our available packages.

We provide IT Support Services across many varied domains including Network, Windows, Computers & Servers, Emails, Printers etc.

We are available 24/7 for emergency support to ensure that your business is not impacted due to an IT issue.

Network is one of the most important aspect of any IT ecosystem nowadays. We understand that for a fact.

At Shepard Consultants, our network experts are able to troubleshoot and resolve any issues that you might face in your office network.

Below is a list of just some of the work we have done over the past years:

  • Reset of Router
  • Router configuration
  • IP Address clashes
  • DNS Routing issues
  • Configuring CISCO Switches
  • Testing end to end cable connectivity issues
  • Optimizing Wifi signals across the office
  • Improving the speed of internet across all your machines
  • Monitoring the network activity to log malicious activity
  • Securing your network to prevent intruders from gaining access
  • And many more!

Almost all of the SoHos/SMEs run on the Microsoft Windows Platform. And let us all be honest, Windows Crashes.

Which is why we at Shepard Consultants, take pride in our ability to quickly diagnose and resolve issues with your Windows computers or servers.

Below is a list of just some of the work we have done over the past years:

  • Formatting and installing Fresh Windows OS on computers or servers
  • Migrating Windows from the slow Hard-disks to SSD (Solid State Disks)
  • Optimizing Windows 7 or 10 computers to ensure they run smoothly
  • Secure all computers and servers to prevent intrusion by malware/spyware
  • Removal of existing malware/spyware or viruses from computers and servers
  • Configuring Windows Active Directory Services
  • Configuring Windows File & Print Services
  • And many more!

Email is the quintessential office tool that has become the basic necessity of our office lives.

When the email server is down or if you are not able to send/receive emails, it can mean lost potential for our businesses.

This is why, we at Shepard Consultants, give extra priority when troubleshooting and resolving issues pertaining to email.

Below is a list of just some of the work we have done over the past years:

  • Configuration of Email Servers
  • Configuration of Email Clients
  • Setup of cloud email services.
  • Setup of on-premise email services.
  • Troubleshooting of SMTP, TLS, SSL and other settings.
  • And many more!

Whether it is a Windows PC, a MAC or a Linux, our support staff have the expertise in all fields. We can assist you in troubleshooting your PC/MAC problems regardless of whether you are an individual or a SME.

Call us today to solve your PC woes!

We provide a variety of services when it comes to printers, these include:

  • Setup of Standalone Printers
  • Setup of Network Printers
  • Setup of Wireless Printers
  • Troubleshooting of faulty printers
  • Service & maintenance of printers

We have provided support and services for almost all kinds of IT devices.

Contact us today at +65 8569 9913 to check on how we can assist you immediately.